Refund and Cancellation Policy

Software, CMS, AI, and consulting engagements are normally milestone-based. Refunds and cancellations depend on the signed proposal, work completed, costs incurred, and third-party commitments already made.

Discovery or consultation fees may be non-refundable once work has started unless the statement of work says otherwise.

If Illume launches a paid subscription product, cancellation and refund rules will be displayed in the applicable product order flow and subscription terms.

Statutory rights, consumer protection requirements, and signed commercial agreements will override conflicting website policy language.