Privacy Policy

Illume AI Innovations Private Limited, operating from Kolkata, West Bengal, India, is the data fiduciary for personal data collected through this website, contact channels, proposals, client onboarding, support, billing, and our own admin or CMS systems.

This policy applies to digital personal data that we process for our own business. Where we build or maintain systems for a client, the client may be the data fiduciary for their users and we may act as a processor under the agreed contract.

We may collect name, email address, phone number, organization details, enquiry content, project requirements, billing details, admin account data, IP address, device information, cookies, and product usage metadata.

We collect this data when you submit a form, communicate with us, use our CMS/admin services, request a proposal, or interact with our website and hosted products.

We use personal data to respond to enquiries, provide services, manage projects, operate the CMS, improve security, maintain records, send service communications, and comply with legal obligations.

Where consent is required, we will request consent before processing and will provide a way to withdraw consent through contact@illumeai.in or a future consent manager.

Eligible data principals may request access, correction, completion, update, erasure, grievance redressal, and withdrawal of consent subject to applicable law and contractual retention needs.

For privacy requests or grievances, email contact@illumeai.in with the subject Privacy Request. Illume will acknowledge and process requests within timelines required by applicable Indian law.